Refund Policy

proFILE sells credits to shop accounts for the purpose of submitting service records to vehicle profiles. This policy explains how refunds are handled.

Credits are non-refundable

All credit purchases are final and non-refundable once the purchase is completed, regardless of whether the credits have been used. Credits do not expire, so unused credits remain available on your account indefinitely.

Billing errors

If you believe you were charged in error (for example, a duplicate charge or an incorrect amount), contact us and we will investigate and correct confirmed billing errors.

Contact

For any billing questions, reach us at qsilv32@gmail.com.